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Spawn Cycle

Returns

At Spawn Cycles, we offer a flexible returns policy and are happy to accept items back for a refund or exchange if the items are damaged/faulty upon receipt.

While we try to bend over backward to make our customers happy, we do not accept returns because a customer has ordered the wrong size, wrong color or can't assemble the product - we ask that customers review our size guide and the assembly instructions before ordering.

Unfortunately, your freight charges on returns are not refundable. However, if you are returning an item for exchange (ie. the same style is being changed for a different size or colour), you are not required to pay for delivery on the outgoing parcel. All other returns/reorders will be charged the standard or priority delivery rate based on your delivery preference.

Please do not tape up, or attach labels direct to the retail packaging, please wrap the product first.

New Items – Refund or Exchanges

Please ensure you contact us before you make a return unless so that we may provide our help and advice which may avoid you having to return the goods.

  • Goods must be returned within 30 days of receipt.
  • Goods must be in original, undamaged packaging.
  • Goods must not be fitted or used.
  • Clothing and apparel items must have tags still attached and not be used

Goods CANNOT be returned or exchanged if the customer has simply changed their mind. Refunds and exchanges are permitted where the goods purchased do not perform as advertised.

New Items – Incorrectly Supplied

If we have sent you an item which is different to what is listed on your invoice we will be happy to make an exchange and supply the replacement item. The replacement will be delivered Freight Free.

  • Goods must be returned within 7 days of receipt.
  • Goods must be in original, undamaged packaging.
  • Goods must not be fitted or used.
  • Clothing and apparel items must have tags still attached and not be used.

Warranty Returns

All goods purchased from Spawn Cycles are covered by a full manufacturer’s warranty. The duration of this warranty is 1 year. Generally speaking, warranties cover manufacturing faults and defects. They do not cover damage caused by crashing, abuse, general wear and tear etc. If you feel that any item purchased from Spawn Cycles has developed a fault then please contact us before returning goods as many problems may be solved without you incurring freight costs. If the goods need to be returned then…

  • Goods must be clean, not covered in oil and grime.
  • Please be honest when dealing with us, we will endeavor to resolve any problem you have as it is in our interest to have a happy customer! Unfortunately freight costs cannot be covered.
  • Goods returned will be assessed by our Warranty Department. Replacement goods will be dispatched once approved. We will contact you in cases that are not deemed to be valid for warranty.